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Customer care

File your request (PQRS)

Requests, complaints, claims, withdrawals, refunds, suggestions, compliments and requests about your personal data (habeas data). We assign you a filing number and email you an acknowledgement with it.

Type of request
Which right do you want to exercise? Law 1581 of 2012

To protect your data we verify your identity before answering: attach a copy of your ID document (required).

Read the data processing policy

Answer times: 15 business days in general; for habeas data, 10 business days for inquiries (know your data or proof of authorization) and 15 for claims.

Free assessment

Request your free assessment

An IT2S engineer reviews your operation and tells you what to contract first.

Read the data processing policy
Customer care

File your request (PQRS)

Requests, complaints, claims, withdrawals, refunds, suggestions, compliments and requests about your personal data (habeas data). We assign you a filing number and email you an acknowledgement with it.

Type of request
Which right do you want to exercise? Law 1581 of 2012

To protect your data we verify your identity before answering: attach a copy of your ID document (required).

Required if you choose habeas data: attach a copy of your ID document.

Read the data processing policy

Answer times: 15 business days in general; for habeas data, 10 business days for inquiries (know your data or proof of authorization) and 15 for claims.
Customer payments portal

Pay your services online

IT2S and COLCO payments portal: enter your invoice amount or the one agreed with your advisor, apply your discount code if you have one, or send us your Bre-B receipt.

  • Card, PSE, Nequi and more methods with Wompi
  • Monthly automatic debit with a cap you set
  • We never store card or account details
Pay nowCard or account Automatic debitMonthly

Between $2,000 and $50,000,000, in whole pesos.

Read the data processing policy

We take you to Wompi’s secure platform to choose your payment method and enter your details. This site never sees or stores them.