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Plans and pricing

You know what you pay each month and why

Managed IT and it2sCloud plans with a rate set before you sign. Monthly prices before VAT.

it2sCare service · IT departmentManaged IT plans · support and help desk

Managed IT · support and help desk

Every Managed IT plan includes
  • Support Monday to Friday, 8:00 a.m. to 5:30 p.m.
  • Remote and phone help desk with no limit on your requests
  • Ticket management and user and access administration
  • The PITS platform with your cases, inventory and metrics

Essential plan

Made for small businesses and entrepreneurs who need reliable support without an in-house IT department.

Up to 15 users · 2 servers

$1,250,000 COP/month + VAT

Save 10 % paying yearly: $13,500,000 for 12 months

  • Up to 10 priority visits a month Priority visitsAn on-site visit the same day for critical incidents that cannot be solved remotely: computers that will not start, network or server outages. The help desk first checks whether the case needs someone on site. The Essential plan includes up to 10 a month.
  • Asset inventory once a year
  • Scheduled visits
  • STAND BY outside business hours
  • Level 3 specialized support
  • Preventive maintenance
  • Intranet development hours
  • Documentation of the IT department’s processes
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
Sign up for this plan Ask an advisor
Most chosen

Professional plan

For growing companies that need on-site visits, planning and someone in charge of their technology.

Up to 25 users · 2 servers

$2,150,000 COP/month + VAT

Save 10 % paying yearly: $23,220,000 for 12 months

  • 1 scheduled visit a month
  • Priority visits according to support needs Priority visits as neededThey have no fixed cap and are not unlimited: they are assigned according to the real support needs of your operation. The help desk assesses how critical each case is and schedules a same-day visit when the incident cannot be solved remotely.
  • STAND BY: up to 2 a month STAND BY serviceSupport outside business hours: after 5:30 p.m., on weekends and holidays, for critical situations that cannot wait until the next business day. It is activated through the STAND BY line. It is not included in Essential; Professional includes up to 2 a month and Strategic gets it whenever it is needed for all of its critical cases.
  • Asset inventory with 1 update a year
  • Level 3 support according to the designed work plan Level 3 specialized supportSpecialist engineers for projects and highly complex cases (servers, networks, migrations, integrations). In Professional it is provided according to the work plan designed for your company; in Strategic, for every case your IT department needs.
  • IT department leadership and planning IT department leadership and planningAn IT2S technology director defines the work plan with you, prioritizes technology changes and supports your investment decisions. Included from the Professional plan up.
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
  • 1 preventive maintenance a year
  • 3 hours of intranet development a month
  • Documentation of the IT department’s processes
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Strategic plan

For mid-sized companies with critical operations that need weekly support, security and technology leadership.

Up to 35 users · 8 servers

$3,150,000 COP/month + VAT

Save 10 % paying yearly: $34,020,000 for 12 months

  • Up to 3 half-day visits a week
  • Priority visits according to support needs Priority visits as neededThey have no fixed cap and are not unlimited: they are assigned according to the real support needs of your operation. The help desk assesses how critical each case is and schedules a same-day visit when the incident cannot be solved remotely.
  • STAND BY whenever needed for all of its critical cases STAND BY serviceSupport outside business hours: after 5:30 p.m., on weekends and holidays, for critical situations that cannot wait until the next business day. It is activated through the STAND BY line. It is not included in Essential; Professional includes up to 2 a month and Strategic gets it whenever it is needed for all of its critical cases.
  • Asset inventory with 2 updates a year
  • Level 3 support for every case your IT department needs Level 3 specialized supportSpecialist engineers for projects and highly complex cases (servers, networks, migrations, integrations). In Professional it is provided according to the work plan designed for your company; in Strategic, for every case your IT department needs.
  • IT department leadership and planning IT department leadership and planningAn IT2S technology director defines the work plan with you, prioritizes technology changes and supports your investment decisions. Included from the Professional plan up.
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
  • 2 preventive maintenances a year
  • 6 hours of intranet development a month
  • Documentation of the IT department’s processes
Sign up for this plan Ask an advisor

In-house Managed IT

For companies that need dedicated IT staff working on their premises.

Part time or full time

  • IT2S team inside your company
  • Backed by the help desk
  • Quote based on dedication
Talk to your advisor

Extra services

Monthly ones are added to the monthly fee when you sign up; yearly ones are prorated per month and one-time ones are charged once for each service performed. Prices before VAT (19 %). With “Contact us”, your advisor quotes the service.

Extra serviceEssential planProfessional planStrategic plan
Additional visit packScheduled on-site visits on top of those in your plan. $85,000per visit · a month + VAT $65,000per visit · a month + VAT $65,000per visit · a month + VAT
Additional STAND BY (outside business hours)Support outside business hours for critical cases. Already included in Strategic. $145,000per incident · per use + VAT $85,000per incident · per use + VAT Included in the plan
Additional asset inventoryAn extra update of the valued inventory. Charged per device, once for each service performed. $8,000per device · one-time, per service + VAT $8,000per device · one-time, per service + VAT $8,000per device · one-time, per service + VAT
Additional preventive maintenancePhysical maintenance and logical clean-up of computers. Charged per device, once for each service performed. $23,000per device · one-time, per service + VAT $23,000per device · one-time, per service + VAT $23,000per device · one-time, per service + VAT
Intranet development hoursExtra hours to improve your intranet or BPM workflows. $85,000per hour · a month + VAT $85,000per hour · a month + VAT $85,000per hour · a month + VAT
Cybersecurity assessmentReview of network, computers and access with a report and remediation plan. Quoted by your advisor. Contact us Contact us Contact us
Quality documentationIT procedures for audits and certifications, in your name. $350,000per service · a month + VAT $350,000per service · a month + VAT $350,000per service · a month + VAT
Business continuity planRisk analysis, contingency plan and drills so your operation keeps running through failures, disasters or cyberattacks. Contact us Contact us Contact us
IT leadership (optional)Outsourced technology director: strategic planning, projects, cybersecurity policy and training. Contact us Contact us Contact us
it2sCloud serviceCloud plans · servers and hosting

it2sCloud · servers and hosting

Entrepreneur plan

Ideal for startups and small businesses that want their system in the cloud with good performance at a low cost.

Startups and small businesses

USD 61 /month · VAT-exempt

One-time setup USD 110 · 12-month term

Save 10 % paying yearly: USD 658.80 for 12 months

  • 1 virtualized server · 2c/4t up to 5 GHz
  • 16 GB DDR4 RAM · 500 GB SSD
  • 500 Mbit/s public · 100 Mbit/s private
  • Dedicated IP · Firewall · VPN
  • Monthly snapshot · Proxmox virtualization
  • 24/7 hardware support
  • Software licenses Software licensesLicenses are not included in the plan and carry an additional cost: Windows Server, SQL Server and others are added as extra services when you sign up.

Software licenses not included (additional cost): they are added as extra services at checkout.

Buy plan Ask an advisor
Built to grow

SMB plan

For SMBs moving to the cloud that need two servers, more storage and business continuity.

Companies moving to the cloud

USD 172 /month · VAT-exempt

One-time setup USD 100 · 12-month term

Save 10 % paying yearly: USD 1,857.60 for 12 months

  • 2 virtualized servers · 2c/4t up to 5 GHz
  • 16 GB DDR4 RAM · 500 GB to 6 TB SSD
  • 500 Mbit/s public · 100 Mbit/s private
  • Dedicated IP · Firewall · VPN
  • Monthly snapshot · Proxmox virtualization
  • 24/7 hardware support
  • Software licenses Software licensesLicenses are not included in the plan and carry an additional cost: Windows Server, SQL Server and others are added as extra services when you sign up.

Software licenses not included (additional cost): they are added as extra services at checkout.

Buy plan Ask an advisor

Custom server

For companies with special workloads: you choose the resources and we send you a quote.

VPS or dedicated · you choose the resources

  • You choose CPU, RAM, NVMe SSD storage and data center
  • Managed or unmanaged
  • Quote before you sign

Software licenses and 24/7 monitoring not included: they are quoted as extras at an additional cost.

Configure your server Ask an advisor

Extra services

Added to the monthly fee when you sign up. Cloud services are VAT-exempt in Colombia (art. 476 of the Tax Code). Software licenses are not included in the plans: they carry an additional cost.

Extra serviceEntrepreneur planSMB plan
Additional dedicated IP USD 10per IP · a month USD 10per IP · a month
Daily backup with 30-day retentionOn top of the included monthly snapshot. USD 16per server · a month USD 35per server · a month
Management by IT2SUpdates, backups, monitoring and server support. USD 25per server · a month USD 45per server · a month

Prices exclude VAT and software licenses (added as extra services at checkout). Have a discount code? Apply it when you sign up.