Open a support ticketSubmit a support ticket
Report an issue or ask the IT2S help desk for support. Your ticket is logged in PITS, with a tracking number and a response time based on its priority.
Open a ticket in PITS (official website, opens in a new tab) WhatsApp +57 314 321 5271
How to submit your ticket
- Go to PITS with the «Open a ticket in PITS» button.
- Describe what is happening, since when and who is affected; attach a screenshot if you can.
- Get the ticket number by email and follow its progress until it is solved.
Support hours: Monday to Saturday, 8:00 a.m. – 6:00 p.m.. Urgent issues outside those hours, on WhatsApp.
Response times
- Critical
- 30 min
- High
- 1 h
- Medium
- 4 h
- Low
- 24 h
Maximum first-response time by ticket priority and your Managed IT plan.