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IT outsourcing · Colombia · USA · Mexico

Centralize your IT department with a technology company

IT2S and COLCO deliver support, software, cloud, technology leadership and infrastructure. Our own engineering, our own platform (PITS) and our own products (Opta) — with a single point of accountability and without adding another position to your payroll.

Request your free assessment See plans and pricing
16+years of experience
110+companies with Managed IT
98%client satisfaction
3offices in Colombia
8cities with presence
Opti, the OPTA mascot
Ticket #4821 resolved in 38 min
SLA met 95%
Where to start

The three signs your IT department is holding your business back

If you recognize your company in any of them, the problem isn’t technical: it’s managerial.

Everything depends on one person

One technician who knows everything and documents nothing. When they get sick or quit, your company is left in the dark.

You don’t know what you have

How many computers there are, which software is licensed, who has the passwords and what your technology assets are worth.

IT spending can’t be budgeted

You pay per incident: two hundred thousand pesos one month, five million the next. Nobody can plan the year ahead.

At IT2S all three are solved the same way: with a provider that delivers continuity, control and a cost you can budget — not just support.

What we do

Five services. One single point of accountability.

IT2S services are contracted separately and you can add another whenever you want: same team, same contact and a single invoice.

it2sCare · Managed IT

We run your IT department

Help desk, site visits and on-site staff.

See plans →
it2sDev

We build your software

Opta products and custom BPM systems.

See BPM development →
it2sCloud

We host your systems

Servers, hosting and domains.

Buy a plan →
it2sManage

We lead your technology

Plan, structure, lead and deliver.

Talk to your advisor →
it2sInfra

We build the physical foundation

Cabling, racks and certified networks.

Talk to your advisor →
it2sCare service · IT departmentManaged IT plans · support and help desk
Plans and pricing

You know what you pay each month and why

Managed IT and it2sCloud plans with a rate set before you sign. Monthly prices before VAT.

Managed IT · Support it2sCloud · Cloud
Every Managed IT plan includes
  • Support Monday to Friday, 8:00 a.m. to 5:30 p.m.
  • Remote and phone help desk with no limit on your requests
  • Ticket management and user and access administration
  • The PITS platform with your cases, inventory and metrics

Essential plan

Made for small businesses and entrepreneurs who need reliable support without an in-house IT department.

Up to 15 users · 2 servers

$1,250,000 COP/month + VAT

Save 10 % paying yearly: $13,500,000 for 12 months

  • Up to 10 priority visits a month Priority visitsAn on-site visit the same day for critical incidents that cannot be solved remotely: computers that will not start, network or server outages. The help desk first checks whether the case needs someone on site. The Essential plan includes up to 10 a month.
  • Asset inventory once a year
  • Scheduled visits
  • STAND BY outside business hours
  • Level 3 specialized support
  • Preventive maintenance
  • Intranet development hours
  • Documentation of the IT department’s processes
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
Sign up for this plan Ask an advisor
Most chosen

Professional plan

For growing companies that need on-site visits, planning and someone in charge of their technology.

Up to 25 users · 2 servers

$2,150,000 COP/month + VAT

Save 10 % paying yearly: $23,220,000 for 12 months

  • 1 scheduled visit a month
  • Priority visits according to support needs Priority visits as neededThey have no fixed cap and are not unlimited: they are assigned according to the real support needs of your operation. The help desk assesses how critical each case is and schedules a same-day visit when the incident cannot be solved remotely.
  • STAND BY: up to 2 a month STAND BY serviceSupport outside business hours: after 5:30 p.m., on weekends and holidays, for critical situations that cannot wait until the next business day. It is activated through the STAND BY line. It is not included in Essential; Professional includes up to 2 a month and Strategic gets it whenever it is needed for all of its critical cases.
  • Asset inventory with 1 update a year
  • Level 3 support according to the designed work plan Level 3 specialized supportSpecialist engineers for projects and highly complex cases (servers, networks, migrations, integrations). In Professional it is provided according to the work plan designed for your company; in Strategic, for every case your IT department needs.
  • IT department leadership and planning IT department leadership and planningAn IT2S technology director defines the work plan with you, prioritizes technology changes and supports your investment decisions. Included from the Professional plan up.
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
  • 1 preventive maintenance a year
  • 3 hours of intranet development a month
  • Documentation of the IT department’s processes
Sign up for this plan Ask an advisor

Strategic plan

For mid-sized companies with critical operations that need weekly support, security and technology leadership.

Up to 35 users · 8 servers

$3,150,000 COP/month + VAT

Save 10 % paying yearly: $34,020,000 for 12 months

  • Up to 3 half-day visits a week
  • Priority visits according to support needs Priority visits as neededThey have no fixed cap and are not unlimited: they are assigned according to the real support needs of your operation. The help desk assesses how critical each case is and schedules a same-day visit when the incident cannot be solved remotely.
  • STAND BY whenever needed for all of its critical cases STAND BY serviceSupport outside business hours: after 5:30 p.m., on weekends and holidays, for critical situations that cannot wait until the next business day. It is activated through the STAND BY line. It is not included in Essential; Professional includes up to 2 a month and Strategic gets it whenever it is needed for all of its critical cases.
  • Asset inventory with 2 updates a year
  • Level 3 support for every case your IT department needs Level 3 specialized supportSpecialist engineers for projects and highly complex cases (servers, networks, migrations, integrations). In Professional it is provided according to the work plan designed for your company; in Strategic, for every case your IT department needs.
  • IT department leadership and planning IT department leadership and planningAn IT2S technology director defines the work plan with you, prioritizes technology changes and supports your investment decisions. Included from the Professional plan up.
  • IT diagnostics lab IT diagnostics labTechnical review of faulty equipment in our lab to find the cause and recommend repair or replacement with evidence. Included in every Managed IT plan.
  • 2 preventive maintenances a year
  • 6 hours of intranet development a month
  • Documentation of the IT department’s processes
Sign up for this plan Ask an advisor

In-house Managed IT

For companies that need dedicated IT staff working on their premises.

Part time or full time

  • IT2S team inside your company
  • Backed by the help desk
  • Quote based on dedication
Talk to your advisor

Prices exclude VAT and software licenses (added as extra services at checkout). Have a discount code? Apply it when you sign up. See the full comparison

it2sCare service · IT departmentHelp desk with guaranteed times
Contractual response times

Full transparency: track our response times in real time

With your own user account in PITS, the IT2S platform, you see every case you report, how long we take to respond and whether we deliver what was agreed.

Response in<30 minCritical incident
Response in<1 hHigh priority
Response in<4 hMedium priority
Response in<24 hLow priority

Response time is the maximum time for an IT2S engineer to start working on your case from the moment you report it. Resolution time depends on the complexity of the incident and is recorded in PITS. Applies during business hours, except with STAND BY.

PITS platform

All your IT department’s information in one place

PITS is the IT2S in-house platform: tickets, history, owners, evidence, valued inventory and a password vault. Clear KPIs on times, workloads and compliance.

Go to OptaPits →
it2sDev serviceOpta products
Opta family · Sold by COLCO

Eight products ready to run

Opta products, sold by COLCO, are implemented in weeks, paid by subscription and deployed on it2sCloud.

Business management

Sales, purchasing, inventory, accounting and DIAN electronic invoicing in a single system.

optaerp.com ↗ Sales management

Customers, opportunities and sales follow-up so your team sells more and doesn’t lose deals.

 Warehouse management

Warehouses, locations, receiving and shipping with traceability of every movement.

 Access control

Employee and visitor entry with logging, schedules and real-time reports.

 Point of sale

Fast checkout connected to your inventory and electronic invoicing.

 Process workflows

Automate your company’s approvals, requests and workflows.

 Contact center

Serve your customers on every channel from a single place.

 IT service management (ITSM)

ITSM service desk: tickets, SLAs, asset inventory, users and a password vault.
it2sDev serviceCustom development
BPM systems

Your custom-built BPM systems

When your process is your competitive advantage, we don’t force it into generic software: the IT2S team models it, automates it and puts it to work in your own workflow intranet, secure and connected to your systems.

  • Workflow intranets (BPM)Approvals, requests, purchasing, travel expenses, contracts or maintenance: pre-designed workflows over VPN, with a monthly fee for the agreed term.
  • Sprint-based developmentEpics and user stories defined with you; you see progress every two weeks and the scope is quoted per project.
  • The code can be yoursOwned Code if you want to own the development, or Subsidized Code if you prefer to finance it with a monthly fee.
  • Whoever builds it, supports itWe migrate your data, train your people and deploy it on it2sCloud: a single invoice and a single point of accountability.
Talk to your advisor See how we work →
Experience

Industries we have served

See all industries

News and launches

What’s new in Opta, cloud and security

See all news
Follow us

Keep up with us: tips, launches and Opti on Instagram

¿La información de tu empresa está repartida entre hojas de cálculo, correos, documentos y distintos sistemas? 💙 Cuando los datos están di...

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¡Hay miedos que sí se pueden prevenir! 🎃 En Halloween, los sustos son parte de la diversión, pero en el mundo digital las amenazas son rea...

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🛠️ ¿Tu empresa necesita soporte tecnológico? En IT2S estamos para ayudarte. Cuando se presentan problemas tecnológicos, contar con el respa...

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¡ES AHORA! El momento de dar el salto a nuestro nuevo ERP. 💚 Una nueva forma de gestionar, conectar y potenciar los procesos de tu empresa...

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¿Por qué elegir IT2S? Porque cada empresa tiene retos tecnológicos diferentes y necesita un equipo que pueda acompañarla de principio a fin....

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EL MOMENTO HA LLEGADO. Después de tanta expectativa, hoy podemos decirlo: OPTA ERP ha llegado a IT2S. 💙💚 Una nueva plataforma pensada pa...

Instagram ·

Posts from our official Instagram account. On LinkedIn we share company news.

Free · 30 minutes

Request a free assessment of your infrastructure and technology

An IT2S engineer reviews your operation and you come away with an assessment of what to contract first — and what you don’t need yet.

Read the data processing policy

Where we are

We serve companies in 3 countries in the Americas and throughout Colombia

IT2S and COLCO have offices in Bogotá, Medellín and Cartagena, and a presence with our own team in 5 more cities.

Countries we serve

Map of the Americas with the countries we serve: Colombia, United States, Mexico. Colombia United States Mexico
Colombia · head office United States · +1 (305) 902-2170 Mexico

Colombia · offices and presence

Map of Colombia with offices in Bogotá, Medellín, Cartagena and presence in Barranquilla, Cali, Palmira, Buenaventura, Pereira. Bogotá Medellín Cartagena Barranquilla Cali Palmira Buenaventura Pereira
Offices
Presence
  • Barranquilla
  • Cali
  • Palmira
  • Buenaventura
  • Pereira
countries in the Americas
cities in Colombia
own offices
companies served