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OptaPits: IT service management in one place

What is OptaPits? OptaPits is the IT service management (ITSM) software in the Opta family, sold by COLCO. ITSM service desk: tickets, SLAs, asset inventory, users and a password vault. It is contracted with a monthly subscription and a one-time implementation fee, and deployed on it2sCloud.

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What it includes

OptaPits modules

Service desk and tickets

SLAs and response times

Asset inventory

Users

Password vault

KPIs on times, workloads and compliance

Implementation

From signing to running in weeks

DiscoveryWe understand your process before configuring.
Setup and migrationWe set up the product and load your information.
TrainingWe train your people by role.
Ongoing supportSupport and continuous improvement.

Monthly subscription + one-time implementation

Get a quote for OptaPits from a COLCO advisor for your operation.

Monthly subscription
One-time implementation fee
Deployed on it2sCloud

Cloud software (SaaS): VAT-exempt in Colombia (art. 476 of the Tax Code).

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Frequently asked questions about OptaPits

How do I get OptaPits?

With a monthly subscription and a one-time implementation fee. A COLCO advisor quotes it for your operation.

Where is OptaPits hosted?

It is deployed on it2sCloud.

Is OptaPits the PITS platform of Managed IT?

Yes. OptaPits is the PITS platform used by IT2S Managed IT clients.

Opta family

Other products in the Opta family

See all Opta products

Business management

Sales, purchasing, inventory, accounting and DIAN electronic invoicing in a single system.

optaerp.com ↗

Sales management

Customers, opportunities and sales follow-up so your team sells more and doesn’t lose deals.

Warehouse management

Warehouses, locations, receiving and shipping with traceability of every movement.

Employee and visitor entry with logging, schedules and real-time reports.

Fast checkout connected to your inventory and electronic invoicing.

Process workflows

Automate your company’s approvals, requests and workflows.

Serve your customers on every channel from a single place.