IT outsourcing: we run your IT department with one point of accountability

It includes an unlimited remote and phone help desk, ticket management, user and access administration, the IT diagnostics lab and the PITS platform. Depending on the plan (Essential, Professional or Strategic) you also get priority and scheduled visits, STAND BY, level 3 support, asset inventory, preventive maintenance and IT department leadership.

Managed IT has a fixed monthly fee: Essential plan $1,250,000, Professional plan $2,150,000 and Strategic plan $3,150,000, all + VAT. The price depends on the number of users and servers each plan covers. In-house Managed IT, with dedicated staff at your site, is quoted by an advisor based on dedication.

It means hiring a provider to run your technology instead of keeping your own IT department. It makes sense when your company relies on a single technician, doesn’t know what computers and licenses it has, or its IT spending changes every month. With IT2S you get a team of engineers, contractual response times and a monthly fee you can budget.

It depends on your size and how critical your operation is. Essential covers up to 15 users and 2 servers; Professional, up to 25 users and 2 servers, with scheduled visits and IT department leadership; Strategic, up to 35 users and 8 servers, with weekly visits and STAND BY whenever needed. If you need on-site staff, the option is Inhouse.

It is the maximum time for an IT2S engineer to start working on your case from the moment you report it (not the resolution time): critical < 30 min, high < 1 h, medium < 4 h and low < 24 h, during business hours (Monday to Friday, 8:00 a.m.–5:30 p.m.), except with STAND BY. Resolution depends on complexity and is recorded in PITS.

Open a ticket at https://app.optaerp.com/public/pits-soporte or call the help desk during business hours, Monday to Friday from 8:00 a.m. to 5:30 p.m. Every case is recorded in PITS with its owner, history and evidence, and you can follow it with your own user account. Critical cases outside those hours go through the STAND BY line, depending on your plan.

PITS is the IT service management platform IT2S uses to run your Managed IT. With your own user account you see tickets, history, owners and evidence, the valued inventory of computers, software and licenses, and a password vault. Managers see times and inventory without asking for reports. It is included in every Managed IT plan.

A priority visit happens the same day, for critical incidents that can’t be solved remotely, and the help desk first confirms that someone needs to be on site. A scheduled visit is booked in advance for planned work and is included from the Professional plan. Extra scheduled visits cost $85,000 each on Essential and $65,000 on Professional and Strategic, + VAT.

Yes, with the STAND BY service: after 5:30 p.m., on weekends and holidays, for critical cases that can’t wait until the next business day. Professional includes up to 2 a month and Strategic includes it whenever needed. On Essential, or if you exceed your allowance, each extra incident costs $145,000 (Essential) or $85,000 (Professional), + VAT.

Additional asset inventory costs $8,000 per device and additional preventive maintenance $23,000 per device, + VAT. Both are paid once for each service performed, not every month. Use them when you need more inventory updates or maintenance than your plan includes; add them when you sign up or whenever you need them.

Yes. Quality documentation gets your IT department’s procedures ready for audits and certifications, in your company’s name, and costs $350,000 a month + VAT. The cybersecurity assessment reviews your network, computers and access and delivers a report with a remediation plan; it is quoted for your company, so contact us for a proposal.

Yes. In-house Managed IT assigns dedicated IT staff who work on your premises, part-time or full-time, backed by the help desk and the whole IT2S team. It is for companies that need someone on site every day. An advisor quotes it based on the dedication you need.