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Customer payments portal

Look up your debit contract

Enter your NIT or ID number and the access code we emailed you to see your contract and enroll in automatic debit.

  • We never charge more than the contract cap
  • We never store card or account details

It is in the contract email. Case and dashes do not matter.

Free assessment

Request your free assessment

An IT2S engineer reviews your operation and tells you what to contract first.

Read the data processing policy
Customer care

File your request (PQRS)

Requests, complaints, claims, withdrawals, refunds, suggestions, compliments and requests about your personal data (habeas data). We assign you a filing number and email you an acknowledgement with it.

Type of request
Which right do you want to exercise? Law 1581 of 2012

To protect your data we verify your identity before answering: attach a copy of your ID document (required).

Required if you choose habeas data: attach a copy of your ID document.

Read the data processing policy

Answer times: 15 business days in general; for habeas data, 10 business days for inquiries (know your data or proof of authorization) and 15 for claims.